FAQ

Shipping

How long does delivery take?
Estimated delivery times are shown at checkout and on the relevant product or shipping information pages.

Do you ship within Australia?
VeroGent is built for Australian customers. Check the checkout page for available delivery options.

Orders

Can I change my order after placing it?
If you need to change an order, contact us as soon as possible with your order number. We cannot guarantee changes after fulfilment has started.

Returns

Can I return an item?
Check the Refund/Returns Policy before ordering. Return eligibility depends on the item condition, timing, and policy terms.

Sizing

How do I choose my size?
Check the product page sizing information before ordering. If unsure, contact us before purchase.

Contact

How do I contact VeroGent?
Use the Contact page or reply to your order email.